Call Recording
Overview
SIMtrix can record phone calls and automatically upload the recordings to Bitrix24. The recording is attached to the call activity on the contact timeline, making it easy for your team to review conversations. Call recording requires the Record subscription plan.
Enabling Call Recording
Call recording must be enabled at three levels: (1) Your subscription plan must be Record tier. (2) The admin must enable recording in the SIMtrix dashboard (Settings or per-user configuration). (3) The user must enable recording in the Android app (Settings > Recording toggle). The Microphone permission must also be granted on the phone.
How Recording Works
When a call starts and recording is enabled, the Android app captures audio from both the microphone and the phone speaker. After the call ends, the recording is compressed and uploaded to the SIMtrix server, which then attaches it to the call activity in Bitrix24. The file appears as a playable audio attachment on the contact timeline.
Device Compatibility
Call recording capability depends on the Android version and device manufacturer. Most phones running Android 10+ support reliable call recording. Some older devices or specific manufacturers may have limitations. If recording does not work on your device, try a different recording mode in the app settings.
Privacy and Storage
SIMtrix follows the "bridge not storage" principle. Call recordings are temporarily stored on your phone during the call, then uploaded to Bitrix24 and deleted from the phone and server. The permanent copy exists only in your Bitrix24 CRM, under your control.