Speech Analytics in Bitrix24 — AI Analysis of Your Call Recordings
SIMtrix uploads recordings in a format compatible with Bitrix24 Speech Analytics. Transcription, sentiment analysis, and keyword detection — powered by Bitrix24 AI.
AI-Powered Call Analysis Through Your CRM
Upload recordings → Bitrix24 AI analyzes → insights on your timeline.
Compatible Recording Format
SIMtrix uploads recordings in the exact format Bitrix24 Speech Analytics expects. This means Bitrix24 can automatically transcribe the call, detect keywords, and analyze sentiment without any manual conversion.
Automatic Transcription
Bitrix24 Speech Analytics transcribes the recording and displays the text alongside the audio player on the timeline. Search for specific words or phrases across all your call transcriptions.
Sentiment & Keyword Analysis
Bitrix24 AI detects customer sentiment (positive, negative, neutral) and flags keywords you define. Find calls where customers mentioned a competitor, expressed frustration, or showed buying signals.
How It Works
From recording to AI insights — no extra steps required.
Call Recorded & Uploaded
SIMtrix records the call and uploads it to Bitrix24 in the compatible format.
Bitrix24 AI Processes
Bitrix24 Speech Analytics automatically processes the recording: transcription, sentiment, keywords.
Insights on Timeline
The transcription, sentiment score, and keyword flags appear on the contact timeline alongside the recording.
Who Is This For?
Speech analytics turns call recordings from archives into actionable insights.
Sales Leaders
Find calls where competitors were mentioned. Identify common objections. Track which phrases correlate with closed deals.
QA Managers
Automatically flag calls with negative sentiment for review. No need to listen to every recording — AI surfaces the ones that matter.
Product Teams
Search transcriptions for feature requests and pain points. Customer conversations contain product insights that surveys miss.
Related Features
Explore more SIMtrix capabilities that work seamlessly together.
Frequently Asked Questions
No. Speech analytics is a Bitrix24 feature available on certain Bitrix24 plans. SIMtrix uploads recordings in the compatible format so Bitrix24 can process them. The AI analysis happens within Bitrix24.
Speech Analytics is available on Bitrix24 Professional and Enterprise plans. Check Bitrix24 pricing for current availability.
Yes. Noise reduction and volume normalization significantly improve speech-to-text accuracy. We recommend keeping audio enhancement enabled when using Speech Analytics.
Unlock AI insights from your calls
Record with SIMtrix, analyze with Bitrix24 Speech Analytics.
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