Call Analytics & Reports — Insights Independent of Bitrix24
Track call volumes, durations, answer rates, and SMS metrics across your team. Reports in the SIMtrix admin panel — no Bitrix24 analytics plan needed.
Actionable Communication Insights
See how your team communicates. Filter by user, SIM, date, and direction.
Call Volume & Duration Stats
See total calls per day, week, and month. Average call duration, peak calling hours, and distribution across team members. Identify who is making the most calls and who might need coaching.
Answer Rate Tracking
Track the percentage of calls that are answered vs. missed vs. rejected. See answer rates by time of day to optimize calling schedules. Identify patterns in missed calls.
SMS Campaign Analytics
For SMS campaigns, track delivery rates, send progress, queue status, and per-message delivery status. Identify which campaigns perform best and which need optimization.
How It Works
Access analytics from the SIMtrix admin panel.
Open Analytics Dashboard
Navigate to the Analytics section in the SIMtrix admin panel.
Select Date Range & Filters
Choose the date range, filter by user, SIM card, or call direction. See the metrics that matter.
Review & Export
Review charts and tables. Export data for further analysis or team reporting.
Who Is This For?
Analytics drive better communication decisions.
Sales Managers
Track team call activity without relying on self-reporting. See who is hitting targets and who needs support.
Operations Leaders
Optimize staffing based on call volume patterns. Know your peak hours and ensure coverage.
Executives
High-level communication metrics across the organization. Understand communication patterns and trends.
Related Features
Explore more SIMtrix capabilities that work seamlessly together.
Frequently Asked Questions
No. SIMtrix analytics are independent of Bitrix24. They run in the SIMtrix admin panel using data collected by SIMtrix. This means you get communication analytics even on basic Bitrix24 plans.
Yes. Analytics data can be exported as CSV for further analysis in Excel, Google Sheets, or BI tools.
Analytics data is available for the duration of your subscription. Historical data is retained as long as your account is active.
See how your team communicates
Call and SMS analytics — independent of Bitrix24.
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