Smart Caller ID — Know Who Is Calling Before You Answer
Every incoming call is instantly matched against your Bitrix24 contacts, leads, and deals. The contact card opens automatically on your computer in Bitrix24 — with name, company, and deal status.
Real-Time CRM Lookup for Every Call
No more guessing who is calling. SIMtrix gives your team instant CRM context on every incoming call.
Instant Contact Matching
When a call arrives, SIMtrix queries Bitrix24 in real time and matches the incoming number against all contacts, leads, and deals. The Bitrix24 telephony window opens automatically on your computer — in the desktop app or web browser — showing the contact name, company, and the most recent deal.
CRM Call Window on Your Computer
When an incoming call is detected, Bitrix24 opens the telephony call window on your computer with key CRM data: contact name, company name, last interaction date, and active deal stage. This works best with the Bitrix24 desktop app, but also works in the web browser. Your team has full CRM context on every incoming call.
Bitrix24 Card Auto-Open
When a matched call is answered, SIMtrix automatically opens the full CRM contact card in Bitrix24 on your computer. The agent has the complete history — previous calls, emails, tasks, and deals — visible on the desktop during the conversation. Works with both the Bitrix24 desktop app and web browser.
How It Works
From incoming ring to full CRM context — automatically.
Incoming Call Arrives
Your Android phone receives a call. SIMtrix Bridge detects the incoming number instantly.
Real-Time CRM Lookup
The number is sent to the SIMtrix server which queries Bitrix24 REST API for matching contacts, leads, and deals.
Contact Card Opens on Your Computer
The Bitrix24 telephony window opens on your computer with contact name, company, and deal info — so you have full context before you answer.
Activity Created in Bitrix24
After the call, a complete timeline entry is created with duration, direction, outcome, and optional recording.
Who Is This For?
Anyone who receives calls from CRM contacts benefits from instant caller identification.
Sales Teams
Know immediately if a hot prospect is calling back. See their deal stage and last conversation — answer with context, close faster.
Support Teams
Identify the customer before picking up. See their product, recent tickets, and account status — resolve issues faster.
Account Managers
When a key account calls, you know it immediately. See their renewal date, contract value, and last touchpoint.
Related Features
Explore more SIMtrix capabilities that work seamlessly together.
Frequently Asked Questions
Yes. SIMtrix supports dual SIM devices. Incoming calls on either SIM are matched against Bitrix24 contacts. You can assign each SIM to a different Bitrix24 user if needed.
If no match is found, the Bitrix24 call window shows the number without contact details. You can configure SIMtrix to automatically create a new Lead in Bitrix24 for unrecognized numbers — so no opportunity is lost.
The lookup typically completes in 200-500ms — fast enough to open the contact card on your computer before you answer. The speed depends on your Bitrix24 plan and number of contacts, but it is consistently under 1 second.
It works best with the Bitrix24 desktop app — the call window pops up automatically. It also works in the Bitrix24 web version in your browser, though the desktop app provides the most seamless experience.
Never answer a call blind again
Install SIMtrix and see CRM contact cards on your computer for every incoming call — in real time.
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