Outgoing Calls from Bitrix24 — Dial Through Your Real SIM Card
Click any phone number on a Deal, Lead, or Contact card in Bitrix24. Your Android phone dials it instantly through the physical SIM — no VoIP, no gateway, just a real mobile call.
Everything You Need for Outbound Calling from CRM
From CRM card to live conversation in under 2 seconds — every call automatically logged, tracked, and optionally recorded.
One-Click Dialing from Any CRM Card
Open any Lead, Deal, or Contact card in Bitrix24 and click the phone number. SIMtrix is registered as the telephony provider, so it intercepts the click and sends a real-time command to your Android phone via WebSocket. The phone places the call through your physical SIM card within seconds. The recipient sees your real mobile number — not a VoIP line or a generic gateway number. No manual dialing, no copy-paste, no switching between apps.
Automatic Call Logging with Full CRM Context
Every outgoing call is automatically recorded as a CRM activity on the contact timeline the moment it ends. Duration, timestamp, direction (outgoing), and outcome (answered, no answer, busy, rejected) are captured without any manual input. If the contact has an open Deal, the activity links to both the Contact and the Deal. Managers get complete outbound call history across the entire team without relying on reps to log anything.
Optional Call Recording Uploaded to Bitrix24
When call recording is enabled in the SIMtrix admin panel, the Android phone records the conversation locally using accessibility services. After the call ends, the recording is uploaded directly to the Bitrix24 CRM activity as an audio attachment. Managers and team leads can listen to recordings from within Bitrix24 — for coaching, quality assurance, or dispute resolution. SIMtrix itself never stores the recording — bridge not storage.
How It Works
From click to conversation in under 2 seconds — here is the complete flow.
Click Phone Number in Bitrix24
Open any Lead, Deal, or Contact card. Click the phone number — SIMtrix intercepts the telephony event and prepares the call command.
Command Reaches Your Android Phone
The call command travels via WebSocket to the SIMtrix Bridge app on your Android phone. Typical latency is under 300ms from click to command received.
Phone Dials via SIM Card
Your Android phone places the call through the physical SIM card. The recipient sees your real mobile number with local caller ID — indistinguishable from a regular call.
Call Logged Automatically in CRM
When the call ends, duration, outcome, and optional recording are pushed to the Bitrix24 timeline as a CRM activity. The entry links to the Contact, Lead, or Deal. Zero manual work required.
Who Is This For?
Outgoing calls from Bitrix24 save time for every role that works with phone contacts in the CRM.
Sales Representatives
Stop copying numbers to your phone dialer. Click directly from the Deal card and start talking. Every call is logged automatically with full CRM context preserved. Teams report making 30-40% more calls per day after switching to one-click dialing.
Customer Support Agents
Callback customers instantly from the ticket or contact card. The full conversation history is visible in Bitrix24 before you speak — no context-switching, no searching. Resolution time drops when agents have immediate access to the complete customer record.
Sales Managers & Team Leads
Every call your team makes is automatically logged in CRM. No more gaps from forgotten entries. Review call activity, duration patterns, and team coverage — all from the Bitrix24 dashboard. Optional recordings let you coach reps on real conversations.
Related Features
Explore more SIMtrix capabilities that work seamlessly together.
Frequently Asked Questions
Yes. SIMtrix places the call through your physical SIM card, so the recipient sees your real mobile number — the same one they would see if you dialed manually from your phone. There is no VoIP number, no gateway number, and no masking. This is a regular mobile call placed by your Android phone.
SIMtrix monitors the phone connection status in real time. If your phone is offline or the SIMtrix Bridge app is not running, you will see a notification in Bitrix24 that the device is unavailable. The call is not queued — you need to wait until the phone is back online and try again. The phone status indicator in the SIMtrix panel shows you the current connection state at a glance.
Yes. SIMtrix supports dual SIM devices. In the SIMtrix admin panel, you assign each SIM to a specific Bitrix24 user. When that user clicks to call from Bitrix24, the call is placed through their assigned SIM. You can also configure a default SIM for outgoing calls in the SIMtrix Bridge app settings on the phone.
Start calling from Bitrix24 in minutes
Install the Android app, connect to Bitrix24, and make your first outgoing call today. No VoIP setup needed.
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