Incoming Call Handling
Every incoming call to your Android phone is automatically matched to a Bitrix24 contact, with configurable actions for answered, missed, and rejected calls.
Overview
When someone calls your Android phone, SIMtrix identifies the number in real time and matches it against your Bitrix24 contacts, leads, and deals. If a match is found, the CRM card opens automatically so the agent has full context before answering. After the call, a detailed timeline entry is created — including duration, outcome (answered, missed, rejected), and an optional recording. For unknown numbers, SIMtrix can automatically create a new lead so no opportunity is ever lost. Managers gain complete oversight of all incoming activity without relying on agents to log calls manually.
How it works
- 1
An incoming call arrives on the Android phone paired with SIMtrix.
- 2
SIMtrix instantly looks up the caller number in Bitrix24 contacts, leads, and deals.
- 3
If matched, the CRM card context is available immediately for the agent.
- 4
After the call ends, a timeline entry is created with duration, outcome, and optional recording.
Key Benefits
- Automatic contact matching in real time
- Timeline comments with full call details
- Configurable actions per call type (answered, missed, rejected)
- Missed call alerts and notifications in Bitrix24
- Auto lead creation for unknown callers
Ready to get started?
Try SIMtrix free for 14 days. No credit card required. Connect your Android phone and start making calls and sending SMS from Bitrix24 in minutes.
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