Incoming Call Handling — Every Call Logged, Matched, and Tracked in Bitrix24
Every incoming call to your Android phone is automatically matched against Bitrix24 contacts, leads, and deals. Answered, missed, and rejected calls are logged on the CRM timeline with full context.
Complete Incoming Call Management for Your CRM
From the first ring to the CRM timeline entry — SIMtrix handles everything automatically so your team never misses a detail.
Real-Time Contact Matching
When a call arrives on your Android phone, SIMtrix Bridge detects the incoming number within milliseconds and sends it to the server. The server queries Bitrix24 REST API to find matching contacts, leads, and deals. If a match is found, the Bitrix24 telephony window opens on your computer with the contact name, company, deal stage, and last interaction — all before you pick up the phone. Your team has complete CRM context on every incoming call.
Configurable Call Outcome Actions
SIMtrix distinguishes between answered, missed, and rejected calls — each with configurable CRM actions. Answered calls log a full activity with duration and optional recording. Missed calls can trigger callback tasks and team notifications. Rejected calls are logged separately so managers can track conscious decisions vs. accidental misses. Every outcome is handled by your rules, executed automatically.
Auto Lead Creation for Unknown Numbers
When someone calls from a number that does not exist in Bitrix24, SIMtrix can automatically create a new Lead with the phone number pre-filled. The call activity is attached to this new Lead from the very first interaction. No opportunity is lost because an agent forgot to create a record. The target pipeline, stage, and responsible user are all configurable in the admin panel.
How It Works
From incoming ring to CRM entry — fully automated, zero manual input.
Incoming Call Detected
Your Android phone receives a call. SIMtrix Bridge detects the incoming number instantly and sends it to the SIMtrix server for CRM lookup.
Contact Looked Up in Bitrix24
The server queries Bitrix24 API for matching contacts, leads, and deals. Results are returned within 200-500ms. The Bitrix24 call window opens on your computer with contact details.
Call Handled by Agent
The agent answers, misses, or rejects the call. SIMtrix Bridge monitors the call state and captures the exact outcome, duration, and timestamps.
CRM Activity Created Automatically
After the call ends, a complete timeline entry is created in Bitrix24 — linked to the Contact, Lead, or Deal. Duration, outcome, direction, and optional recording are all included. Callback tasks and notifications fire based on your configured scenarios.
Who Is This For?
Incoming call handling matters for every team that receives phone calls from customers or prospects.
Sales Teams
When a prospect calls back, you know exactly who they are before you answer. Their deal stage, last conversation, and proposal status are visible on screen. Answer with context, close faster, and never ask 'who is this?' again.
Customer Support
Identify the customer before picking up. See their product, recent tickets, contract status, and last interaction. Resolve issues faster when every piece of context is available from the first second of the call.
Operations & Management
Complete visibility into every incoming call across the team. No more relying on agents to manually log calls. Duration, outcome, and recording for every interaction — all searchable and reportable in Bitrix24.
Related Features
Explore more SIMtrix capabilities that work seamlessly together.
Frequently Asked Questions
Yes. SIMtrix Bridge on your Android phone handles the CRM lookup and call logging independently. Even if your computer is off, the incoming call is matched against Bitrix24 contacts and logged on the timeline. You will see the CRM entry when you next open Bitrix24. If you have Mobile CRM Overlay enabled, you also see contact data directly on your phone screen.
The entire flow — from ring detection to contact card appearing on your computer — typically takes 300-700ms. SIMtrix Bridge detects the call within ~50ms, the server CRM lookup completes in 200-500ms (with Redis caching for repeat callers), and the Bitrix24 telephony window opens automatically. You have full context before you answer.
If the number is not found in Bitrix24, the call window shows just the phone number without contact details. If auto-lead creation is enabled in your SIMtrix settings, a new Lead is automatically created with the phone number pre-filled. The call activity is attached to this Lead. You can configure which pipeline, stage, and responsible user are assigned to auto-created Leads.
Never miss an incoming call detail again
Every call matched, logged, and tracked in Bitrix24 — automatically. Install SIMtrix and start in minutes.
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