Incoming SMS on CRM Timeline — Two-Way Conversations in Bitrix24
Customer replies appear directly on the contact timeline. Full SMS conversations — not just notifications. Our biggest advantage over competitors.
Real Two-Way SMS in Your CRM
Incoming SMS are not just notifications — they are full timeline entries with conversation threading.
SMS on Contact Timeline
When a customer replies to your SMS, their message appears on the Bitrix24 contact timeline as a full activity entry — not just a notification. You see the complete conversation thread: your sent messages and their replies, chronologically, on the contact card.
Smart Sender Matching
SIMtrix matches incoming SMS numbers to Bitrix24 contacts, leads, and deals — just like it does with calls. The message is attached to the right CRM record automatically. Unknown numbers can trigger auto-lead creation.
Conversation View
See the full SMS conversation thread on the timeline. Sent messages, received replies, timestamps — like a chat history inside your CRM. Your team sees the complete communication context.
How It Works
From incoming SMS to CRM timeline entry — automatically.
Customer Sends SMS
A customer sends an SMS to your Android phone's number.
SIMtrix Matches to Contact
The number is matched against Bitrix24 contacts, leads, and deals. The right CRM record is identified.
SMS Appears on Timeline
The message content appears on the contact timeline as a full activity entry with timestamp and conversation threading.
Who Is This For?
Two-way SMS matters most for teams that rely on text communication with customers.
Sales Teams
When a prospect replies to your follow-up SMS, the reply lands on their Deal card. No checking your phone — it is in the CRM.
Support Teams
Customers who prefer texting over calling can have full conversations tracked on their contact card. Every agent sees the history.
Field Services
Confirmation texts, schedule changes, on-site updates — all tracked on the CRM timeline for the whole team.
Related Features
Explore more SIMtrix capabilities that work seamlessly together.
Frequently Asked Questions
Most competitors (including myHub) only send a notification when an SMS arrives. SIMtrix creates a full timeline activity with the message content — plus a timeline comment for conversation threading. This means the SMS conversation is searchable and visible to the whole team, not just a fleeting notification.
Yes. You can send a reply SMS directly from the contact card in Bitrix24. The reply is sent through your SIM card and logged on the timeline, creating a full conversation thread.
If auto-lead creation is enabled, SIMtrix creates a new Lead with the phone number and attaches the SMS as the first timeline entry. If disabled, the SMS is still logged but associated with the phone number for later matching.
Get real two-way SMS in your CRM
Full conversation threads on the contact timeline — not just notifications.
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