Incoming SMS in Bitrix24 — Full Conversations, Not Just Notifications
Every incoming text message is matched to a Bitrix24 contact and saved as a full conversation thread on the CRM timeline. Unknown numbers automatically create new leads.
Complete Incoming SMS Handling for Your CRM
Automatic contact matching, full timeline threads, and auto lead creation — not just push notifications.
Automatic Contact Matching
When an SMS arrives on your Android phone, SIMtrix instantly matches the sender's number against all contacts, leads, and deals in your Bitrix24 CRM. The message is attached to the correct entity automatically — no manual lookup, no copy-paste, no missed messages. If the number belongs to multiple entities, the SMS is logged on all relevant timelines.
Full Conversation Threads on Timeline
Unlike competing solutions that only push a notification when an SMS arrives, SIMtrix writes the full message content directly onto the Contact, Lead, or Deal timeline. This creates a true two-way SMS conversation visible to the entire team. Managers can review conversations, other agents can pick up where someone left off, and nothing falls through the cracks.
Auto Lead Creation for Unknown Numbers
When an SMS arrives from an unknown number, SIMtrix can automatically create a new Lead in Bitrix24 and attach the message. Every inbound inquiry is captured in the CRM — even if the sender is not yet in your database. The lead includes the phone number, message content, and timestamp for immediate follow-up.
How It Works
From incoming SMS to CRM timeline entry — fully automatic.
SMS Arrives on Your Phone
An SMS arrives on the Android phone paired with SIMtrix. The SIMtrix Bridge app detects the incoming message instantly.
Sender Number Matched in CRM
SIMtrix searches your Bitrix24 CRM for contacts, leads, and deals matching the sender's phone number.
Message Logged on Timeline
The full message content is written as a CRM activity on the matching contact's timeline, creating a conversation thread visible to the entire team.
New Lead for Unknown Numbers
If the sender is not found in CRM, SIMtrix optionally creates a new Lead with the phone number and message attached — ready for follow-up.
Who Is This For?
Incoming SMS handling is essential for teams that communicate with clients via text.
Sales Teams
Never miss a client reply. Incoming SMS responses to quotes, proposals, or follow-ups are logged directly on the Deal or Lead timeline — visible to the whole team.
Service & Support
Clients texting about issues or appointments? Every message lands on their CRM card as a full conversation. No more checking the phone manually or forwarding screenshots.
Lead Generation Teams
Unknown numbers texting your business line? SIMtrix auto-creates leads so every inbound inquiry enters your pipeline — zero manual data entry.
Related Features
Explore more SIMtrix capabilities that work seamlessly together.
Frequently Asked Questions
This page covers the complete incoming SMS handling flow — from message detection to contact matching to auto lead creation. The 'Incoming SMS CRM Timeline' page focuses specifically on how conversations are displayed and organized on the Bitrix24 timeline.
Yes. As soon as the SMS arrives on the paired Android phone, it is forwarded to the SIMtrix server and logged in Bitrix24 within seconds. The message appears on the contact timeline immediately.
Yes. Auto lead creation is a configurable option in the SIMtrix admin panel. You can enable or disable it per SIM card, and set rules for which types of messages trigger lead creation.
Capture every incoming SMS in your CRM
Automatic matching, full conversations, auto leads — no messages lost.
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