Call Recording

Overview

SIMtrix can record phone calls and automatically upload the recordings to Bitrix24. The recording is attached to the call activity on the contact timeline, making it easy for your team to review conversations. Call recording requires the Record subscription plan.

Enabling Call Recording

Call recording must be enabled at three levels: (1) Your subscription plan must be Record tier. (2) The admin must enable recording in the SIMtrix dashboard (Settings or per-user configuration). (3) The user must enable recording in the Android app (Settings > Recording toggle). The Microphone permission must also be granted on the phone.

How Recording Works

When a call starts and recording is enabled, the Android app captures audio from both the microphone and the phone speaker. After the call ends, the recording is compressed and uploaded to the SIMtrix server, which then attaches it to the call activity in Bitrix24. The file appears as a playable audio attachment on the contact timeline.

Device Compatibility

Call recording capability depends on the Android version and device manufacturer. Most phones running Android 10+ support reliable call recording. Some older devices or specific manufacturers may have limitations. If recording does not work on your device, try a different recording mode in the app settings.

Privacy and Storage

SIMtrix follows the "bridge not storage" principle. Call recordings are temporarily stored on your phone during the call, then uploaded to Bitrix24 and deleted from the phone and server. The permanent copy exists only in your Bitrix24 CRM, under your control.

الأسئلة الشائعة

Are there legal requirements for call recording?

Yes. Recording laws vary by country and region. Some jurisdictions require all-party consent (both parties must agree to be recorded), while others allow one-party consent. It is your responsibility to comply with local laws. SIMtrix provides the technical capability but does not offer legal advice.

How much storage does a recording use?

Recordings are compressed to approximately 0.5 MB per minute. A 5-minute call generates roughly a 2.5 MB file. The recording is stored in your Bitrix24 drive, subject to your Bitrix24 plan storage limits.

Can I record only specific calls?

Currently, recording is an all-or-nothing toggle — all calls are recorded when enabled, or none are. Selective recording per call is planned for a future update.