Dynamic SIM Assignment

Overview

In a real business, people go on vacation, switch roles, or cover for colleagues. SIMtrix makes it effortless to reassign a SIM card from one Bitrix24 user to another without touching the physical phone. From the admin panel, you simply select a connected phone and SIM, choose the new user from your Bitrix24 team, and save. The change takes effect immediately — the new user can start making calls and sending SMS from that number right away, while all activity is correctly attributed in the CRM. An audit trail records every reassignment with timestamps, so managers always know who was responsible for which number at any point in time. This is especially valuable for remote teams, shift-based operations, and businesses where multiple agents share a pool of phone numbers.

How it works

1. 1

   Open the SIMtrix admin panel and navigate to the Phones section.

2. 2

   Select the connected phone and SIM card you want to reassign.

3. 3

   Choose the new Bitrix24 user from the synced team list.

4. 4

   Save — the assignment takes effect immediately, and all future activity is attributed to the new user.