Missed Call Handling — Never Lose a Customer Because You Missed a Ring
Every missed call is logged, notified, and followed up automatically. Callback tasks, team alerts, and automation triggers — all without manual input.
Complete Missed Call Recovery
Turn every missed call into a follow-up action. SIMtrix ensures no call falls through the cracks.
Automatic Missed Call Logging
Every missed call is instantly logged as a CRM activity on the contact timeline with "missed" status, timestamp, and caller information. If the caller is a known contact, the activity links to their Lead, Deal, or Contact card. Managers see the complete picture without relying on reps to report missed calls.
Callback Task Creation
SIMtrix can automatically create a Bitrix24 task assigned to the user who missed the call. The task includes the caller name (if known), phone number, and a configurable deadline. This ensures every missed call gets a follow-up — no exceptions.
Real-Time Notifications
Missed calls trigger instant notifications in Bitrix24 — visible in the notification bell and optionally via Bitrix24 mobile push. The notification includes the caller name, number, and a direct link to the CRM card for one-click callback.
Automation Rule Triggers
Missed calls can trigger Bitrix24 automation rules (robots). Send an automatic SMS to the caller: "Sorry we missed your call, we will call you back shortly." Move a Deal to a specific stage. Assign a callback to a different team member. The possibilities are defined by your Bitrix24 workflow.
How It Works
From missed ring to follow-up action — fully automated.
Call Missed on Android Phone
The phone rings but is not answered. SIMtrix Bridge detects the missed call outcome and reports it to the server.
CRM Activity Created
A "missed call" activity is created on the contact timeline in Bitrix24 with full details — caller ID, timestamp, and matched contact.
Callback Task Assigned
A task is automatically created for the responsible user with the caller details and a callback deadline.
Notification & Automation Fired
The user receives a Bitrix24 notification. Optional automation rules execute — SMS reply, deal stage change, or team escalation.
Who Is This For?
Missed calls impact every customer-facing team differently — but SIMtrix handles them all.
Sales Teams
A missed call from a hot prospect can cost the deal. Automatic callback tasks ensure the follow-up happens within minutes, not days.
Customer Service
Customers who cannot reach support get frustrated. Automatic "we will call you back" SMS and callback task assignment reduces frustration and improves NPS.
Field Teams
Field reps miss calls while driving or in meetings. Tasks queue up in their Bitrix24 inbox — they see exactly who to call back when they are free.
Related Features
Explore more SIMtrix capabilities that work seamlessly together.
Frequently Asked Questions
Yes, through Bitrix24 automation rules. When SIMtrix logs a missed call, you can configure a Bitrix24 robot to automatically send an SMS like "Sorry we missed your call. We will call you back shortly." This SMS is sent through SIMtrix itself — via your SIM card.
Typically within 1-3 seconds after the call ends. SIMtrix Bridge reports the outcome immediately, and the server creates the CRM activity in real time.
The callback task deadline is currently a global setting (e.g., "30 minutes from missed call"). You can customize the behavior further by combining SIMtrix with Bitrix24 automation rules that check the contact type and set different deadlines.
If auto-lead creation is enabled, SIMtrix first creates a new Lead from the unknown number, then logs the missed call on that Lead and creates the callback task. The entire flow — Lead creation, activity logging, task assignment — happens automatically.
If your phone is offline, calls go to voicemail (carrier-dependent). SIMtrix cannot detect calls when the phone is off. However, when the phone comes back online, any calls that occurred while offline are not retroactively logged — SIMtrix only captures calls it detects in real time.
Stop losing customers to missed calls
Every missed call gets a callback task, notification, and CRM entry — automatically.
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