SMS Variables & Templates — Personalized Messages at Scale

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Key Capabilities

Smart Templates for Faster Communication

Stop retyping the same messages. Templates with variables make every SMS personal.

1

CRM Variables in SMS

Insert dynamic fields from Bitrix24 into your SMS: contact name, company, deal value, appointment date, custom fields. Each recipient gets a personalized message generated from their CRM data — no manual editing needed.

Template Editor
Dear {FIRST_NAME}, thank you for choosing {COMPANY}. Your deal {DEAL_NAME} is now active.
Insert variable:
2

Reusable SMS Templates

Create templates for common scenarios: appointment reminders, follow-up after calls, payment confirmations, meeting links. Select a template, variables auto-fill from the CRM record, review and send.

Live Preview
Dear {FIRST_NAME}, thank you for choosing {COMPANY}.
Resolved
Dear Anna, thank you for choosing Tech Solutions.
3

Templates in Campaigns

Use templates with variables in SMS campaigns. One template + contact list = hundreds of personalized messages. Each recipient gets a message that looks individually written.

Template Library
Welcome
New client onboarding
142
uses
Follow-up
After meeting reminder
89
uses
Reminder
Payment due notice
56
uses
Thank You
Deal completion note
34
uses

How It Works

From template to personalized SMS — three clicks.

1

Select a Template

Choose from your saved templates. Each template has variables placeholders ready.

2

Variables Auto-Fill

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3

Review & Send

Preview the final message with all variables resolved. Send with one click.

Who Is This For?

Templates save time for every team that sends repetitive SMS.

1

Sales Teams

Follow-up templates with deal-specific variables. Send personalized follow-ups in seconds after every call.

2

Operations Teams

Appointment reminders with date, time, and location variables. Automated and personal.

3

Marketing Teams

Campaign templates with personalization. Every recipient feels the message was written for them.

Frequently Asked Questions

All standard Bitrix24 contact fields: name, last name, company, phone, email, deal title, deal stage, deal value, and any custom fields you have defined in your CRM.

Yes. Templates can be referenced in Bitrix24 automation rules and workflows. The variables are resolved at send time from the current contact record.

No limit. Create as many templates as your team needs.

Send smarter SMS with templates

Personalized messages from CRM data — in seconds, not minutes.

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